Faqs

What currency are the prices I see on the site?


All prices are displayed in USD.

I just placed an order, when will it ship?


Please allow 24–48 hours of production time for your order to be processed and shipped.

Average shipping times are 7–10 business days (excluding holidays).

Tracking numbers will be updated 3–5 business days after your order has been shipped. If you do not receive a tracking number after 5 business days, please contact us via email.


I am not in love with my order, can it be returned? What if there is an issue?


We offer a 100% money-back guarantee for defective or damaged products. You have 30 days to return the item for a full refund.

  • You are responsible for the return shipping cost.
  • Once we receive the returned product, we will refund the full amount of your original purchase.
  • Please include your name and order number on the returned parcel.

Note: If your package is already in transit, you must wait for it to arrive and then return it to receive a refund.


Can I cancel my order?


You may cancel your order without any penalty, provided you do so before it ships. If the item has already been sent, please use our return system to request a full refund.

I have entered an incorrect address, what do I do now?


If you have misspelled or auto-filled an incorrect address, simply reply to your order confirmation email to verify the mistake.

After double-checking that the address is wrong, please notify us via email. We can update the address to the correct one within 24 hours of submission. No refunds will be issued after this 24-hour window.


How long does shipping take?


Shipping times vary as we ship worldwide from multiple fulfillment centers based on your location. The average shipping time is 7–10 business days. Longer delivery times may apply for orders shipped from locations outside the US.


I have a question that wasn't answered, can you please help?


Absolutely! Please send us an email, and we will be happy to assist you.

To receive a prompt response, please include your order number and clearly describe the issue in your message.